Troubleshooting tips, Roubleshooting – Inter-Tel 8690 User Manual
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Inter-Tel
®
Model 8690 Endpoint User Guide
TROUBLESHOOTIN
G
T
OOL
S
T
ROUBLESHOOTING
T
IPS
The following troubleshooting tables include some of the most frequently encoun-
tered problems. The table below includes tips for endpoint and system features. The
table on
includes tips for voice mail features. Refer to the tables before con-
tacting your system administrator or local Inter-Tel provider.
TROUBLESHOOTING TIPS – ENDPOINT AND SYSTEM FEATURES
PROBLEM
SOLUTION
The endpoint is not working prop-
erly.
Reset the endpoint (see
). If the endpoint continues to fail,
contact your system administrator.
I cannot use one or more of the
features described in this guide.
The feature may not be enabled. Contact your system administrator for
more information.
I am unable to enter time or date
information for my status settings.
The “Prompt me for additional descriptive text each time I choose this
status” in the Status section of Inter-Tel Personal Communicator for
Web may need to be enabled.
I cannot program System speed-
dial numbers.
System speed dial numbers are programmed by the system adminis-
trator.
I cannot change the time and date
on the endpoint display.
Only your system administrator can change the time and date. Contact
your system administrator if you notice that the date and time are
incorrect.
I am experiencing audio problems
on my endpoint such as echo, dis-
torted sound, or choppiness.
Contact your system administrator if you are having audio problems.
I cannot route calls with the end-
point.
Call routing is enabled or modified using Inter-Tel
®
Personal Commu-
nicator for Web.
My endpoint is located in my home,
I use a cable modem, and I cannot
download new firmware upgrades.
Unplug the endpoint from the router and plug it directly into the cable
modem, bypassing the router completely. After downloading the
upgrades, you can reconnect the endpoint to the router.
My status changes automatically,
and I don’t know why.
Your status may be set to change when your personal computer is idle
or when an event is scheduled in your Microsoft
®
Outlook
®
calendar.
To check the idle setting: From the system tray (not the endpoint),
right-click on
, and then click Options - Status (tab). Then check the
setting in the When my computer becomes idle panel.
To check the calendar setting: From Inter-Tel Personal Communicator
for Web, click Options (tab) - Preferences (Edit) - Calendar Status
Triggers.