IBM System Storage Subsystem DS5020 - Manual (Page 26)

Table 1. Where to find DS5020 and DS4000-family installation and configuration
procedures (continued)
Installation task Where to find information or procedures
16 Configure arrays and
logical drives v DS Storage Manager Version 10 Installation and Host
Support Guide
v DS Storage Manager online help 17 Configure host
partitions
18 Verify host access to
DS5020 storage
19 Add storage capacity
or configure
migration of drives IBM System Storage Migration Guide
Getting information, help, and service
If you need help, service, or technical assistance or just want more information
about IBM products, you will find a wide variety of sources available from IBM to
assist you. This section contains information about where to go for additional
information about IBM and IBM products, what to do if you experience a problem
with your system, and whom to call for service, if it is necessary.
Before you call
Before you call, take these steps to try to solve the problem yourself:
v Check all cables to make sure that they are connected.
v Check the power switches to make sure that the system is turned on.
v Use the troubleshooting information in your system documentation, and use the
diagnostic tools that come with your system.
v Check for technical information, hints, tips, and new device drivers at the IBM
support Web site pages that are listed in this section.
v Use an IBM discussion forum on the IBM Web site to ask questions.
You can solve many problems without outside assistance by following the
troubleshooting procedures that IBM provides in the DS Storage Manager online
help or in the documents that are provided with your system and software. The
information that comes with your system also describes the diagnostic tests that
you can perform. Most subsystems, operating systems, and programs come with
information that contains troubleshooting procedures and explanations of error
messages and error codes. If you suspect a software problem, see the information
for the operating system or program.
Using the documentation
Information about your IBM system and preinstalled software, if any, is available in
the documents that come with your system. This includes printed books, online
documents, readme files, and help files. See the troubleshooting information in your
system documentation for instructions for using the diagnostic programs. The
troubleshooting information or the diagnostic programs might tell you that you need
additional or updated device drivers or other software.
Finding DS5020 and DS4000-family readme files
1. Go to the following Web site:
www.ibm.com/systems/support/storage/disk/
xxiv IBM System Storage DS5020 Storage Subsystem: Installation, User’s, and Maintenance Guide