Software service and support, Hardware service and support – IBM System Storage Subsystem DS5020 User Manual
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Software service and support
Through the IBM Support Line, for a fee you can get telephone assistance with
usage, configuration, and software problems. For information about which products
are supported by Support Line in your country or region, go to the following Web
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For more information about the IBM Support Line and other IBM services, go to the
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Hardware service and support
You can receive hardware service through IBM Integrated Technology Services or
through your IBM reseller, if your reseller is authorized by IBM to provide warranty
service. Go to the following Web site for support telephone numbers:
In the U.S. and Canada, hardware service and support is available 24 hours a day,
7 days a week. In the U.K., these services are available Monday through Friday,
from 9 a.m. to 6 p.m.
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IBM System Storage DS5020 Storage Subsystem: Installation, User’s, and Maintenance Guide