Spectra Logic 2K - Manual (Page 68)

Chapter 7. Maintenance, Troubleshooting, and Repairs
68
Suspect parts sent to Spectra Logic will be repaired or replaced. Exchanged parts will
be either reconditioned or new at the option of Spectra Logic. This limited warranty
does not include:
• Service to repair damage resulting from accident
• Disaster, misuse, and abuse
• Non-Spectra Logic modification of the product including, but not limited to,
product expansion through plug-in additions except as provided by Spectra Logic
• Removal of serial number tags
• Physical damage caused by inadequate packaging
• Tape head cleaning performed on drives provided by Spectra Logic with a non-
certified cleaning cartridge
• Drives purchased from vendors other than Spectra Logic
If any of the above conditions exist, Spectra Logic reserves the right to repair the unit
at the current fixed price of repair.
Warranty service can be acquired during the three-year period by shipping the product
to Spectra Logic with an invoice and Return Materials Authorization (RMA) number.
Note: No return can be accepted without an RMA number from Spectra
Logic Technical Support. Returns must be shipped prepaid in their
original packing containers; damage incurred in transit is not
covered by Spectra Logic’s warranty.
Spectra Logic makes no other warranties, expressed or implied, and specifically
disclaims any warranty of merchantability or fitness for a particular purpose or use. If
this product is not in good working condition as warranted above, your sole remedy
shall be replacement or repair as provided above. In no event will Spectra Logic be
liable to you for any damages, including any lost profits, lost savings, or other
incidental or consequential damages arising out of the use of or inability to use such
product, even if Spectra Logic has been advised of the possibility of such damages, or
for any claim by any other party.
Warranty Shipping
The library must be returned in the original carton and packed with the original
packing material. Failure to do so will void the warranty. See the label on the inside lid
of the shipping container for instructions on packing the library.
The purchaser is responsible for paying the shipping and insurance charges for
warranty goods to Spectra Logic. Spectra Logic will pay for shipping the repaired item
back to the purchaser.