Troubleshooting tips, General tips, Lcd is dark – Sierra Wireless Overdrive User Manual

Page 132: 6d. troubleshooting tips, General tips lcd is dark

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124 Resources

Section 6D

Troubleshooting Tips

General Tips (page 124)

LCD Is Dark (page 124)

Insufficient Signal Strength (page 125)

Messages Displayed on the Device LCD (page 125)

Cannot Connect to Wi-Fi (page 127)

Cannot Display the Home Page (page 127)

Cannot Connect to the 3G/4G Network (page 129)

Sprint Location Services Aren’t Working or Don’t Seem to Be Available (page 129)

GPS Fix Not Available (page 129)

Cannot Check for Updates (page 129)

Sounds Are Enabled, but the Device Doesn’t Generate Any Sounds (page 129)

General Tips

Check the system events log. See “Exporting System Events” on page 110.

If some settings are preventing you from connecting to Wi-Fi, connect to the device through the
USB to Micro B cable, and then change the settings. See “Requirements for a USB Tethered
Connection” on page 26
and “Making a Tethered Connection” on page 27.

Go to

www.sprint.com/support

to access troubleshooting and other resources.

The knowledge base at the Sierra Wireless website (

www.sierrawireless.com/support/

customer_help.aspx

) may also be useful.

LCD Is Dark

The LCD is dark and is not displaying any text or icons if:

The device is turned on and:

The LCD is turned off (

Advanced settings > Device > Display > LCD Backlight

).

The LCD is turned on, but the LCD is dormant (inactivity timeout). To make the LCD active,
briefly press the power button

on the device.

The device is in standby (low power) mode. To exit this mode, briefly press the power button

on the device.

The device is turned off.

To turn the device on:

Ensure a battery is inserted into the device.

Press the power button

on the device for approximately two seconds.

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