Lakeshore Learning Materials 642 - Manual (Page 93)

Lake Shore Model 642 Electromagnet Power Supply User’s Manual
Service 7-1
CHAPTER 7
SERVICE
7.0 GENERAL
This chapter provides basic service information for the Model 642 Superconducting Magnet Power Supply. Customer
service of the product is limited to the information presented in this chapter. Factory trained service personnel should be
consulted if the instrument requires repair.
7.1 CONTACTING LAKE SHORE CRYOTRONICS
If a Lake Shore product was purchased through a dealer or representative, please use that resource for prompt sales or
service information. When contacting Lake Shore directly, please specify the name of a department if do not know the
name of an individual. Questions regarding product applications, price, availability and shipments should be directed to
sales. Questions regarding instrument calibration or repair should be directed to instrument service. Do not return a
product to Lake Shore without a Return Authorization number. Refer to Paragraph 7.2. Current contact information
can always be found on the Lake Shore web site: www.lakeshore.com.
Mailing Address:
Lake Shore Cryotronics, Inc.
Instrument Service Department
575 McCorkle Blvd.
Westerville, OH USA 43082-8888
E-mail Address:
[email protected]
[email protected] Sales
Instrument Service
Telephone:
614-891-2244
614-891-2243 ext. 131 Sales
Instrument Service
Fax:
614-818-1600
614-818-1609 Sales
Instrument Service
When contacting Lake Shore please provide your name and complete contact information including e-mail address if
possible. It is often helpful to include the instrument model number and serial number (located on the rear panel of the
instrument) as well as the firmware revision information as described in Paragraph 4.21.
7.2 RETURNING PRODUCTS TO LAKE SHORE
If it is necessary to return the Model 642 for recalibration, repair or replacement, a Return Authorization (RA) number
must be obtained from a factory representative or from the Lake Shore web site. Do not return a product to Lake
Shore without an RA number. The following information must be provided to Lake Shore in order to obtain an RA
number.
1. Instrument model and serial number.
2. User name, company, address, phone number, and e-mail address.
3. Malfunction
symptoms.
4. Description of the system in which the product is used.
If possible, the original packing material should be retained for reshipment. If not available, a minimum of three inches
of shock adsorbent packing material should be placed snugly on all sides of the instrument placed in a sturdy corrugated
cardboard box. The RA number should be included in the mailing label or written prominently on the outside of the box.
A copy of the customer contact information and RA number should be included inside the box. Consult Lake Shore with
questions regarding shipping and packing instructions.