Lucent Technologies DEFINITY Enterprise Communications Server - Manual (Page 18)

DEFINITY® Enterprise Communications Server Release 7
Console Operations Quick Reference
555-230-890
Issue 3
June 1999
Console Operations
14 Basic Operation
Forced Release
While making calls and answering calls, you can get in a situation where you
cannot cancel or release a call. If this happens, use the
FORCED RELEASE button.
This disconnects you from the current call and returns the console to the normal
operating mode. Use this feature only when necessary.
Split Calls
You can disconnect temporarily from a call, make a call to another person, and
then connect the two people together. You always must split a call in order to
transfer an incoming call to a extension or to an outside number. Splitting allows
you to do the following:
■
Either talk with the second person to announce the waiting call, or drop out
of the call before the second person answers.
■
Connect the two calls together.
■ Join the calling and called parties in a 3-way connection from which you
can later drop out.
■
Return to the split calling person if the called person does not answer or
does not want to accept the call.
This feature is activated automatically after you answer an incoming call if you do
any of the following:
■
Dial an extension number using the DXS Selector Console.
■
Press the START button, and then dial a number (for example, an extension
number, a trunk access code, or the Automatic Route Selection feature
access code).
■
Press a trunk group select button.
While the calling person is split from the console, the Split lamp is on. The split
condition is canceled, and the Split lamp goes off when you perform one of the
following:
■
Press the RELEASE button to connect the split person to the called person
and disconnect the console.
■
Press the SPLIT button to establish a 3-way connection with you, the calling
person, and the called person.
■
Press the CANCEL button to cancel the outgoing call attempt and reconnect
to the calling person.
To activate and cancel the split condition, refer to ‘‘Transfer’’ on page 34 .
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