Lucent Technologies DEFINITY Enterprise Communications Server - Manual (Page 19)

DEFINITY® Enterprise Communications Server Release 7
Console Operations Quick Reference
555-230-890
Issue 3
June 1999
Console Operations
15 Basic Operation
Split Swap
Split Swap allows the attendant to alternate between active and split calls. This
operation may be useful when the attendant may need to transfer a call, but first
must talk with each party before completing the transfer. This operation is done
using the
SPLIT SWAP button.
!
SECURITY ALERT:
The Split Swap operation can involve transferring calls per the callers
requests. Refer to
‘‘Transfer’’ on page 34 for more information concerning
security issues.
To use the Split Swap feature, perform the following:
1. While active on a call, press the START button.
■
You hear a dial tone.
■
The Split lamp goes on.
2. Dial the number for the person to whom you may transfer the call.
■
You hear a ringback tone.
■
The display shows the number you are calling.
3. After the person answers, press the SPLIT SWAP button to alternate between
the original call and the new call.
■
The Split Swap lamp goes on and stays on as long as you alternate
between calls.
4. Use one of the following steps (a, b, c, or d) to complete the call.
a. To set up a 3-way connection, press the SPLIT button.
■
You and the other two callers are connected.
■
The Split lamp goes on.
■
The display shows a conference call in progress.
■
The Split Swap lamp goes off and the button can no longer be
used for this call.
To drop out of the 3-way connection, press the RELEASE button.
■
You are disconnected from the call.
■
The Split lamp goes off.
■
The call appearance lamp goes off.
■ The display goes blank.
■
The Position Available lamp goes on.
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