Lucent Technologies DEFINITY Enterprise Communications Server - Manual (Page 23)

DEFINITY® Enterprise Communications Server Release 7
Console Operations Quick Reference
555-230-890
Issue 3
June 1999
Console Operations
19 Feature Operation
Feature Operation
This section contains user operation for features used from an attendant console or
from a backup telephone.
Attendant Backup
The Attendant Backup feature allows you to access most attendant console
features from one or more specially-administered multiappearance telephones.
The recommended telephones are the Lucent Technologies Model 6408, 6424,
8410 and 8434. When calls terminate at the attendant console during normal
operation, users at the backup telephones can answer overflow calls by pressing a
button or dialing a feature access code. You can then process the calls as if you are
at the attendant console. Procedures for basic feature operation are documented in
the quick reference guides for each telephone.
NOTE:
The Attendant Backup features cannot be used from extensions
administered as “client” extensions even if they have a multiappearance
telephone.
When the attendant console is in day mode (the Night lamp is off), you cannot
answer overflow calls at the backup telephones until the number of calls waiting
in the attendant queue has reached an administered threshold. Until the threshold
is reached, the only indication the backup telephones receive about calls waiting
in queue is when the Queue Calls
and the Queue Time lamps go on. You can press
the QUEUE TIME button to see how long the call has been waiting, but you cannot
answer the call. The Queue Time lamp starts flashing when the time in queue
warning level has been reached (this is usually set for 15 seconds). When the calls
waiting in queue threshold has been reached, the backup telephones will beep
every 10 seconds as long as the number of calls waiting stays above the threshold.
You then can answer calls using the Trunk Answer Any Station (TAAS) feature
access code _____ or an automatic dialing button administered with that feature
access code.
When the attendant console is in night mode (the Night lamp is on), all calls to the
attendant console immediately beep at the backup telephones and the Queue Calls
and the Queue Time lamps go on. You then can answer calls using the TAAS
feature access code _____ or an automatic dialing button administered with that
feature access code.
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