Technical support, To find version and memory information – Palm Zire 21 User Manual
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Technical support
183
Technical support
If, after reviewing the sources listed at the beginning of this appendix, you cannot
solve your problem, contact your regional technical support office by e-mail,
phone, or fax.
Before requesting support, please experiment a bit to reproduce and isolate the
problem. When you do contact support, please be ready to provide the following
information:
■
The version of the operating system you are using: Palm OS 4.1
■
The actual error message or state you are experiencing
■
The steps you take to reproduce the problem
■
The version of handheld software you are using and available memory
To find version and memory information:
1.
Tap the Home icon
.
2.
Tap the Menu icon
.
3.
Tap App, and then tap Info.
4.
Tap Version to see version numbers, and tap Size to see the amount of free
memory in kilobytes.
I forgot the password and my
handheld is locked.
■
First, use the password hint to try and remember the
password. If this does not help, or if you do not have a
password hint, you must perform a hard reset to continue
using your handheld. See
for more information.