Appendix b: technical support – Plextor CONVERTX PX-M402U User Manual
Page 67
Plextor ConvertX PX-M402U Installation and Users Manual
61
Appendix B: Technical Support
Store Plextor’s e-mail, web site, phone, and fax numbers in a convenient
location. Keep your digital video converter’s serial number and a copy
of your sales receipt handy as well.
If you experience a problem while installing or operating your
ConvertX, please refer first to the relevant sections of this manual
regarding setup and installation (Chapters 1–2). If you do not uncover
the solution there, then refer to the maintenance and troubleshooting
chapter that begins on page 49. You may also wish to visit the
Frequently Asked Questions (FAQ) section of our web site to assist you
in troubleshooting the problem on your own.
NOTE: We encourage you to go the Plextor web site (www.plextor.com)
before attempting to contact Technical Support. The answers to the most
common questions callers ask can be found quickly in the support area.
Select PlexHelper for online troubleshooting or FAQs for common
questions.
If you have not been successful in your quest, our Technical Support
Department will help you solve problems that relate specifically to your
ConvertX. In many cases, a problem that appears to be caused by your
ConvertX actually originates in another part of your computer. In such
instances, our technical support staff will try to help you identify the part
at fault and will refer you to the manufacturer of that part for further
assistance.