Plextor CONVERTX PX-M402U User Manual
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Appendix B: Technical Support
64
Plextor ConvertX PX-M402U Installation and Users Manual
Packing Your ConvertX
If possible, pack your ConvertX in the original box. Some of our
customers have not held on to their boxes and have had to resort to less-
than-secure methods to get their units back to us.
If you did not receive a box, we recommend you pay a packaging store
(such as Mail Boxes Etc.) to ship your ConvertX. If you don’t have a
packaging store in your area, ask for packaging pointers when you
contact us to get an RMA number before returning any digital video
converter.
Shipping Your ConvertX to Plextor
Be sure to write the RMA number on the outside of the shipping box.
Any unit sent to Plextor without an RMA number will not be accepted.
NOTE: The RMA number must be clearly visible on the outside of the
shipping box.
ConvertX units must be sent postage prepaid. We recommend that you
insure your shipment, as Plextor cannot be held responsible for any
damage that may occur during shipment.