Plextor CONVERTX PX-M402U - Manual (Page 71)

Plextor ConvertX PX-M402U Installation and Users Manual 65
Appendix C: Warranty
PLEXTOR CORP. (“Plextor”) warrants your ConvertX PX-M402U
Digital Video Converter against any defect in material and
workmanship, under normal use, for a period of one year following its
date of purchase. In the event this product is found to be defective
within the warranty period, PLEXTOR will, at its option, repair or
replace the defective unit.
This warranty is void: a) if the unit is operated or stored under abnormal
use and maintenance conditions; b) if the unit is repaired, modified or
altered, unless such repair, modification or alteration is expressly
authorized in writing by PLEXTOR; c) if the unit is subjected to abuse,
neglect, lightning strike, electrical fault, improper packaging, or
accident; d) if the unit is installed improperly; or e) if the serial number
of the unit is defaced or missing.
PLEXTOR will not, under any circumstances, be liable for direct,
special, or consequential damages such as, but not limited to, damage or
loss of property or equipment, loss of profits or revenues, cost of
replacement goods, or expense or inconvenience caused by service
interruptions. Under no circumstances will any person be entitled to any
sum greater than the purchase price paid for the unit.
To obtain warranty service, you must contact PLEXTOR’s Technical
Support Department by calling 800-886-3935. They will attempt to
diagnose and correct your problem by phone. If the unit does not
function properly, they will issue a Tech Support Ticket number to be
used on your RMA return request. You may be asked to furnish proof of
purchase to confirm that the unit is still under warranty.
All product returns must be authorized in advance by PLEXTOR’s
RMA Department. Authorization is confirmed by issuance of the RMA
number, which must be written prominently on the outside of the box in
which the defective unit is returned to PLEXTOR.