Plextor CONVERTX PX-M402U - Manual (Page 68)

Appendix B: Technical Support
62 Plextor ConvertX PX-M402U Installation and Users Manual
How to Contact Plextor Technical Support
There are several ways for you to contact Plextor’s Technical Support
Department:
• Visit our web site (www.plextor.com) for answers to Frequently
Asked Questions.
• Send us e-mail at [email protected]. Include your telephone
number and the hours during which you can be reached. Be as
detailed as possible in describing your problem. Please include
system configuration, hardware and software, as well as versions of
digital video converters used.
• Call 800-886-3935 and select the tech support option.
Before You E-mail/Log On/FAX/Call
Please gather as much of the following information as possible before
contacting us.
• The serial number and TLA number of your ConvertX. Your serial
number can be found on the label on the digital video converter
itself. The TLA number appears on the label at the rear of the digital
video converter.
• The latest version of the operating program you loaded onto the
digital video converter, if applicable.
• The version of the Windows operating system you are using.
• The brand name and model number of your computer (e.g., Dell
466/NP, Hewlett-Packard Pavilion 752n, etc.).
• The type of VGA, Super VGA, or other graphics board you use.
• Brand name and model number of any other peripherals you have
installed or connected to your computer (e.g., CD-ROM, scanner,
fax board, network board).