Polycom DOC2237A - Manual (Page 163)

MGC Hardware and Installation Manual
5-19
Troubleshooting
The MGC unit provides on-line diagnostics for quick isolation and resolution
of problems. The card status and the MCU's status can be viewed in the
Browser and the Status areas of the MGC Manager main window. The full
messages regarding the cards status can also be viewed in the Status box of
the Card Settings dialog box. For more information, see the MGC
Administrator’s Guide, Chapter 4, “MCU Card Management”.
Faults and errors (usually software) are recorded in the Faults file and can be
viewed in the faults dialog box (accessed from the MCU right-click pop-up
menu). For more details, see the MGC Administrator’s Guide, Chapter 5.
A list of system faults can be viewed via the Faults function. A detailed list of
faults can be found in the MGC Administrator’s Guide, Appendix B.