Xircom Action Systems 1500 - Manual (Page 57)

GSA Operations
Document Number: 401-364
57
RETURN PROCEDURES
You are responsible for returning products to Action Systems at your expense. Prior to
returning product(s) to Action Systems for warranty service, you must obtain a Return
Merchandise Authorization (RMA) number from Action Systems by calling 505 526-6606
(domestic and international customers). For the purpose of these limited warranties and
support policies, a “domestic” customer is a customer located in the contiguous 48 States of
the United States of America, Hawaii, Alaska, and Canada. To obtain an RMA number, you
must provide Action Systems with your valid charge card number (VISA, MasterCard or
other issuer acceptable to Action Systems) or an Action Systems-authorized open Purchase
Order to cover the replacement cost of the part or product at the time you obtain the RMA
number. If you fail to return the defective part or product to Action Systems as set forth
below, Action Systems will charge you both the cost of the part or product and a twenty five
percent (25%) restocking fee. Action Systems will process this charge only if you fail to
return the defective part or product at your expense within ten (10) business days (thirty (30)
business days for international customers) from the date you obtain the RMA number.
Replacement parts or products will be shipped to domestic customers at Action Systems’
expense, subject to availability, via second day delivery service and at international
customers’ expense within five (5) business days from the date they obtain an RMA number.
Action Systems shall not be responsible for failure of the delivery service to make on-time
delivery. All costs of returning the defective part or product to Action Systems, including
insurance, must be paid by you. All costs relating to the shipment of defective parts or
products, including insurance, and if applicable, import and export duties, and all other fees
and charges imposed by government or quasi-governmental agencies or officials must be paid
by international customers for shipment both ways. If you cannot provide your valid charge
card number or Action Systems-authorized open Purchase Order, Action Systems will not
ship replacement products.
You must ship the product(s) to Action Systems in the original packaging, prepaid and
insured by you, (International customers must ship the product(s) to Action Systems via DHL,
Federal Express, UPS or another international courier acceptable to Action Systems (a
“Qualified Courier”) with the RMA number clearly identified on the packaging.
Please retain your shipping information, including tracking numbers, until your account has
been credited by Action Systems. This will serve as your proof of return. Any product(s)
replaced by Action Systems shall become the property of Action Systems. If Action Systems
determines that failure of the product(s) was not a result of a defect in materials or
workmanship, Action Systems reserves the right to charge you for parts and labor at Action
Systems’ then current labor rate. Action Systems will advise you prior to assessing these
charges.
TECHNICAL SUPPORT POLICY
Action Systems provides free telephone technical support service with respect to installation
and configuration of all hardware products sold by Action Systems. Action Systems also
provides free telephone technical support service with respect to the configuration of factory
installed software for thirty (30) days from the date of shipment. The Action Systems
telephone technical support service number is 505 526-6606 (domestic and international
customers).