Smart Technologies 800ix-SMP - Manual (Page 56)

Determining you interactive whiteboard system’s
status
Use the following table to determine the status of your interactive whiteboard system:
Projector
Power light Projector
Service light ECP light Ready light
Projected
image Touch and
pen control Status and related
troubleshooting
Normal operating statuses
Solid green Off Solid green Solid green Correct Full control The system is operating normally.
If image or sound issues occur, see
the remaining sections of this chapter
for troubleshooting information.
Flashing green Off Flashing green Off None None The system is starting up.
Solid amber Off Solid amber Off None None The system is in Standby mode.
Flashing
amber Off Flashing
amber Off None None The system is entering Standby
mode.
Solid green Off Solid green Solid amber N/A None The interactive whiteboard’s
controller module is starting up.
If this process takes longer than 10
seconds, see Resolving controller
module issues on page 48.
Solid green Off Solid green Flashing
amber N/A N/A The interactive whiteboard’s
controller module is ready to receive a
firmware update or is applying a
firmware update.
If the Ready light flashes amber but
no firmware update appears on the
screen, see Resolving controller
module issues on page 48.
Error statuses
Solid green Off Solid green Solid green Incorrect Full control There’s an issue with the projected
image.
See Resolving image issues on page
51.
Solid green Off Solid green Solid green Correct None There’s an issue with the interactive
whiteboard.
See Resolving operation issues on
next page.
Solid green Off Solid green Flashing green Correct Touch only SMART Product Drivers isn’t
installed or running correctly on the
connected computer.
Solid green Off Solid green Off
OR
Solid red
N/A None There’s an issue with the connections
between the interactive whiteboard
and the other components of the
system.
See Resolving connection issues on
next page.
Solid green Off Off Off
OR
Solid red
N/A N/A The ECP isn’t receiving power.
See Resolving ECP issues on page
55.
C H A P T E R 6
Troubleshooting your interactive whiteboard system
46