Cobalt Digital OBSIDIAN 3G 9501-DCDA-3G Downconverter - Manual (Page 61)

9501DCDA-OM (V1.3) 9501-DCDA PRODUCT MANUAL 3-33
Operating Instructions
Troubleshooting
9501-DCDA Processing Error Troubleshooting
Table 3-4 provides 9501-DCDA processing troubleshooting information. If
the 9501-DCDA card exhibits any of the symptoms listed in Table 3-4, follow
the troubleshooting instructions provided.
In the majority of cases, most errors are caused by simple errors where the
9501-DCDA is not appropriately set for the type of signal being received by
the card.
Note: The error indications shown below are typical for the corresponding error con-
ditions listed. Other error indications not specified here may also be displayed
on DashBoard™ and/or the 9501-DCDA card edge status indicators.
Note: Where errors are displayed on both the 9501-DCDA card and network remote
controls, the respective indicators and displays are individually described in
this section.
Table 3-4 Troubleshooting Processing Errors by Symptom
Symptom Error/Condition Corrective Action
• DashBoard™ shows
Unlocked message in
9501-DCDA Card Info pane.
• Card edge Input Format LEDs
show continuous cycling.
No video input present Make certain intended video source is
connected to appropriate 9501-DCDA card
video input. Make certain BNC cable
connections between frame Rear I/O Module for
the card and signal source are OK.
9501 shows yellow indicator for input channel
set up to receive expected input. If an input is
not selected as an active input, it does not
propagate a yellow indicator (as shown in the
example here where SDI Input B is not being
used).
Ancillary data (closed captioning,
timecode) not transferred
through 9501-DCDA. • Control(s) not enabled • Make certain respective control is set to On or
Enabled (as appropriate).
• VANC line number conflict
between two or more
ancillary data items
• Make certain each ancillary data item to be
passed is assigned a unique line number (see
Ancillary Data Line Number Locations and
Ranges on page 3-8).
Audio not processed or passed
through card Enable control not turned on On Output Audio Routing/Controls tab, Audio
Group Enable control for group 1 thru 4 must be
turned on for sources to be embedded into
respective embedded channel groups.
Selected upgrade firmware will
not upload Automatic reboot after upgrade
turned off Card Presets > Automatically Reboot After
Upgrade box unchecked. Either reboot the card
manually, or leave this box checked to allow
automatic reboot to engage an upgrade upon
selecting the upgrade.