Envizen HR702 - Manual (Page 15)

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Warranty Terms and Conditions
Envizen Digital (“Envizen”) warrants your Envizen products against defects in material and workman ship
during the warranty period from the original date of purchase, subject to the following terms and conditions.
If a product proves to be defective in material or workmanship during the warranty period, Envizen will, at
its discretion, repair or replace the product with the same model provided the purchaser anheres to certain
return authorization procedures and guidelines.
Warranty Period
All Envizen televisions/media players/DVD players/speaker systems/digital photo frames/2.4G wireless
devices are warranted for one (1) year for parts and ninety (90) days for labor, starting from the original
date of purchase/invoice. After warranty period, the customer is responsible for parts and labor charges.
Rechargeable batteries are warranted for ninety (90) days for parts and labor.
Non-rechargeable batteries are not covered by warranty.
A new warranty does not start with the replacement of a new product.
This Warranty Does Not Apply to:
1. Any product, on which the serial number has been defaced, modified or removed.
2. Damage, deterioration or malfunction resulting from:
a) Accident, misuse, neglect, fire, water, lightning, or other acts of nature, unauthorized product
modification, or failure to follow instructions supplied with the product.
b) Repair or attempted repair by anyone not authorized by Envizen.
c) Any damage of the product due to shipment.
d) Removal from or installation to the product.
e) Causes external to the product, such as electric power fluctuations or failure.
f) Use of supplies or parts not meeting Envizen’s specifications.
g) Normal wear and tear
h) Any other cause which does not relate to a product defect.
3. Cosmetic damage by purchaser, such as marking, discoloration, scratches, dents, gouges or any other
defacement.
4. Physically damaged products by purchaser, such as broken PCB, Housing, damaged LCD Module.
5. No Defect Found (product returned to Envizen as defective but failure is not duplicated by Envizen’s
test method).
6. Product without proof of purchase. (The proof of purchase should be one of the following
documentations: purchase receipt, gift receipt, sales invoice, and packing list that contains the product
model number, price, vendor, and purchase date.)
7. Any damage caused by battery leakage.
How to Get Warranty Service
1. To obtain the warranty service, you will be required to reach Envizen’s Customer Service by phone
at 1-866-709-1999 or by email at [email protected] for assistance.
a) Customer information (name, day-time phone number, e-mail address and/or residential address)
b) Proof of purchase (purchase receipt, gift receipt, sales invoice, order No#, and/or packing list)
c) Product model number
d) Product serial number
e) A description of the problem
f) Payment information (If any payment is required, you will be asked to provide this information
beforehand. At this moment, we only accept personal check, money order, credit card or cashier’s
check. Sorry for the inconvenience.)
2. We will issue you an RMA number for your returned item. Please take or ship product with the RMA
number to Envizen service center. All products should be returned in secured packaging, preferably in
Warranty