Clear-Com Concert for Newsroom - Manual (Page 38)

38 Concert ActiveX Client for ENPS User Guide
4.4 Miscellaneous Client issues
Issue
Cause/Solution
ActiveX Client is not
responding (frozen).
Use Windows Task Manager to close the ENPS application
(End Task). If the application cannot be closed, click the Processes
Tab, and look for the vssoftpanel.exe application under the Image
Name column: Memory usage should not be more than 18k.
CPU usage should not exceed 3-5 % in idle time (not on a call), and
10-15% when on a call (audio processing).
If CPU usage is high (close to 100%), end the application by clicking
on the process name (vssoftpanel.exe), click End Process.
Wait approximately 20 seconds before trying to reconnect into the
server after ending the process.
Table 18: Miscellaneous Client issues
4.5 Audio quality issues
Issue
Cause/Solution
Headset (sound device) is
not working.
1. Be sure the headset is configured as the preferred device in
the Devices configuration dialog
( Configuration [ ] > Devices).
Tip: The name of the currently enabled device is also shown
in Check Devices [ ], above the volume slide controls.
2. Run an audio test on the headset, as described in
1.4.2 Checking the audio devices.
If you cannot hear yourself in the headset while talking, your
headset may have a fault.
3. Check that the headset is correctly plugged in:

USB device: Check the connection to the USB port.
A computer may have several USB ports. Verify each
port.

Device connecting directly to sound (audio) card
or USB adapter: Check that the microphone cord is
connected into the microphone port and that the
speaker cord is connected to the speaker port.
4. If the headset is correctly plugged, and you can hear other
people, but they cannot hear you, check the following: