Clear-Com Concert for Newsroom - Manual (Page 39)

39 Concert ActiveX Client for ENPS User Guide

The Mute button on the headset (Mute must be off).

The Listen Only button in My Calls! If Listen Only
mode is selected, you can hear other users but other
users cannot hear you.
If the headset appears to be working correctly, but you still cannot
hear other users, ask other users to go through steps 1 to 4.
Audio quality is ‘choppy’
(poor quality)
Changes to the configuration of your audio settings can solve most of
audio problems. For more information about changing audio settings,
see 1.7 Configuring the Audio settings.
Audio quality is affected
by echo (feedback) into
the microphone.
In most circumstances, we recommend that you keep Echo Cancel
enabled. Echo Cancel optimizes audio quality by eliminating echo
(feedback) into the microphone.
We only advise disabling Echo Cancel when using:

Some Active Headsets (headsets with built-in side
tone or noise reduction).

The Client on a low-performance CPU (for the
minimum recommended standard see 1.1 System
requirements).
If Echo Cancel is disabled, the flashing Echo-Cancel icon [ ] is
displayed at the bottom right of the Client console screen.
To enable or disable Echo Cancel, click the configuration icon [ ] in
the side bar, and then go to Audio > Advanced mode.
If Echo Cancel is disabled, you can also re-enable Echo Cancel by
clicking the flashing Echo-Cancel icon [
].
For more information about changing audio settings, see
1.7 Configuring the Audio settings.
The following message is
displayed in the Check
Devices area:
No audio on mic. Make
sure it is not muted.
Check Devices [ ] opens automatically and displays this message
[
] when no audio is detected on the audio input device (mic).
Check if the mic has been muted on the headset itself.
If the mic is not muted on the headset, be sure the headset is
correctly connected:

USB device: Check the connection to the USB port.
A computer may have several USB ports. Verify each
port.

Device connecting directly to sound (audio) card
or USB adapter: Be sure the microphone cord is
connected into the microphone port, and the speaker
cord is connected to the speaker port.