Clear-Com Concert for Newsroom - Manual (Page 4)

4 Concert ActiveX Client for ENPS User Guide
3 Managing the ActiveX Client ................................................................. 29
3.1 Managing contacts ......................................................................................................... 29
3.1.1 Adding and removing contacts ....................................................................................... 29
3.1.2 Managing contacts with groups ...................................................................................... 30
3.1.3 Managing status ............................................................................................................. 31
3.2 Managing your history of calls, conferences and chats ................................................. 32
3.2.1 Managing calls and conference history .......................................................................... 32
3.2.2 Managing Chat archives ................................................................................................. 32
3.3 Managing Echo Cancel .................................................................................................. 32
3.4 Managing your audio devices......................................................................................... 33
3.4.1 Controlling the volume .................................................................................................... 33
3.4.2 Muting and unmuting the mic. ........................................................................................ 34
3.5 Managing your network connection ............................................................................... 34
4 Troubleshooting ..................................................................................... 35
4.1 Logs ................................................................................................................................ 35
4.2 Audio device issues ........................................................................................................ 36
4.3 Client connectivity issues ............................................................................................... 36
4.4 Miscellaneous Client issues ........................................................................................... 38
4.5 Audio quality issues ........................................................................................................ 38