Sprint PPC-6600 - Manual (Page 191)

186
Section 12: Maintenance, Safety, and
Troubleshooting
Connection Problems
Problem
 Unable to use Infrared (IR) to
transfer information.
 Cannot connect to Internet,
web surfing doesn't work.
Solution
Try the following:
1. Line up the IR ports so that they
are unobstructed and within a close
range with 20cm.
2. Make sure nothing is between the
two IR ports.
3. Adjust the room lighting. Some types
of light interfere with IR connections.
Try moving to a different location or
turning off some lights.
Try the following :
1. Check that you have set up and
connected to an Internet service
provider.
2. Check that your wireless connection
to your mobile service provider is
switched on and the signal is
unobstructed.
3. Verify with your Internet service
provider that your user name and
password are correct.
See Section 8 Getting Connected.
Additional information is also available
in Connections Help on the PPC6600
and ActiveSync
® Help on the PC.
Problem
 ActiveSync ® is connected, but
data or information cannot be
transferred.
Solution
On your desktop computer, check
the Sync Options on the ActiveSync
®
Manager menu to see if the information
type for the program you want has been
selected for synchronizing. See more
details about synchronizing information
in Section 5.