Badger Meter ORION AMR/AMI Hardware Solutions for Gas Utilities - Manual (Page 70)

TROUBLESHOOTING
Use the guidelines in this section if you encounter the situations described below during normal ORS operations
COM Port Errors
The correct communication (COM) port for the transceiver and/or receiver(s) should be verified prior to reading meters for the
first time For more information, refer to "Communications Tab" on page 44
Starting the Software
• To ensure the software recognizes the attached device(s), always power on the laptop and switch on the mobile
transceiver (and/or receiver) before you start the ORS software
• If you reboot the laptop, switch off the mobile transceiver (or receiver) and then reboot the laptop After the laptop
reboots, switch on the mobile transceiver or receiver before you start the ORS software
Route File Questions
The meter reading route file is created by the reading data management software operator If the route files are not found in
the selected folder or drive, or if the route file appears to be missing accounts, follow these steps
1 Verify and correct the data in the ReadCenter Analytics or Analytics Mobile reading data management software (i e ,
confirm correct account group settings) and/or the billing system
Corrections to the account and/or services information (i e , address, meter or endpoint serial number) should be
made in the Utility billing system and a new billing interface file created Refer to the reading data management
installation and operation manual for more information
2 Create a new load file with the changes
3 Attempt to load and read the route again
4 If you experience further problems reading the route, contact Badger Meter Technical Support
For all other situations, please contact Technical Support See "Technical Support" on page 71 for details
TROuBLeSHOOTING
Page 70 April 2014 ORION® Meter Reading System (ORS)