Badger Meter ORION AMR/AMI Hardware Solutions for Gas Utilities - Manual (Page 24)

Trimble
®
Ranger™ Serial Repeater Programmer
Installation and Operation Manual
June 2009
Using Technical Support
For Badger Meter Technical Support, call 1-800-456-5023. A Support Specialist will answer.
Explain the situation that has occurred, the state that the Serial Repeater Programmer is in, and
go over the steps you performed just before the problem occurred.
If possible, give the following information to the Support Specialist:
• The screen that was active when the problem occurred;
• The steps being performed on the screen;
• Any entries that were made on the screen;
• Any error code or explanation that is shown; and
• The current state of the Serial Repeater Programmer.
Your Support Specialist may ask you to fax or e-mail notes or other information to Badger Meter
to assist in the investigation.
What To Report
It is important that you report problems to the Technical Support Hotline. It allows Badger Meter
to improve its products and improve your system at the same time. In some cases, the problem
may have already been solved, and the Support Specialist can help you implement the solution.
In other cases, the Support Specialist can direct you to perform a function in a certain way so
that the problem does not recur.
The Support Specialist may direct you to perform certain steps if the problem happens again.
This is very valuable information that will speed the investigation of the problem. If the problem
does happen again, please follow those steps and call the Hotline. The Support Specialist will
gather the information for that particular problem and direct you if further action is needed.
Faxing Technical Support
The Badger Meter Technical Support Group can be reached by fax at 1-888-371-5982. This
may be a convenient way to follow up with your support specialist on particular steps. The
number is avail-able 24 hours per day, 7 days per week.
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