Sterlco S Series Central Chilling Stations - Manual (Page 16)

Page 16 of 77 SCW Series Central Chilling Stations
2 Shipping Information
2-1 Unpacking and Inspection
You should inspect your equipment for possible shipping damage.
Thoroughly check the equipment for any damage that might have
occurred in transit, such as broken or loose wiring and
components, loose hardware and mounting screws, etc.
2-2 In the Event of Shipping Damages
According to the contract terms and conditions of the Carrier, the
responsibility of the Shipper ends at the time and place of
shipment.
Notify the transportation company’s local agent if you discover
damage
Hold the damaged goods and packing material for the examining
agent’s inspection. Do not return any goods before the
transportation company’s inspection and authorization.
File a claim with the transportation company. Substantiate the
claim by referring to the agent’s report. A certified copy of our
invoice is available upon request. The original Bill of Lading is
attached to our original invoice. If the shipment was prepaid, write
us for a receipted transportation bill.
Advise customer service regarding your wish for assistance and to
obtain an RMA (return material authorization) number.