HP XP20000XP24000 Disk Array User Manual
Page 104
Error Condition
Probable Cause / Recommended Action
Incorrect Display/ Disoperation during the Remote Web Console Operation
You have clicked the Basic Information
command ( ), and then you have opened
the setting dialog box of the other program
product before the displaying processing
(acquiring information for the Reports
Display dialog box) has not been finished.
As a result, the Reports Display dialog
box remains in the status of displaying
processing and does not reply.
Close the setting dialog box of the other program product
that is opened. After the processing of displaying the
Reports Display dialog box has been finished, re-open the
setting dialog box for the program product.
The commands in the Go menu are not
clickable.
The required program product options might not be
installed or an error might occur on the window that is
displayed by clicking the command.
Make sure that all the required program product options
are installed. If they are installed, perform one of the
following operations.
•
Click the Refresh command in the File menu
•
Click the Refresh All command in the File menu
•
Log in to the Remote Web Console again
After dragging and dropping objects to
another location or area, the scroll bar on
that location becomes unusable.
Close all dialog boxes, and then log in to the Remote
Web Console again.
A focus disappears from the edit box.
Close all dialog boxes, and then log in to the Remote
Web Console again.
The display of the web browser becomes
incorrect, because some GUI items such as
labels and icons cannot be downloaded
properly.
Log out from the Remote Web Console, and then re-log
in. If this error occurs before you log in to the Remote
Web Console, close all dialog boxes and then log in to
the Remote Web Console.
The characters are garbled in a window that
a tree is displayed.
Click the Refresh command in the File menu.
When you switch windows from one window
to the Remote Web Console window,
the Remote Web Console window is not
redrawn.
Close all windows, and then log in to the Remote Web
Console again.
Even though you have clicked Apply to
execute the changing settings operation,
the new settings are not displayed on the
Remote Web Console window.
Click the Refresh command in the File menu.
The dialog box that says Loading... is
displayed for a long period of time.
A Storage Navigator message dialog box other than
the dialog box that says Loading... might be displayed
behind this window. Press Alt key and Tab key to switch
the dialog box.
A Remote Web Console window is forcibly
closed while the processing that takes time,
such as LDEV formatting, is in progress.
Close all windows, wait until the processing that has been
in progress finishes, and then restart the Remote Web
Console.
Incorrect Display/ Disoperation during the Web Browser Operation
The page is not displayed because of an
Invalid syntax error.
Input the URL of the desired SVP to the Trusted
sites of Internet Options dialog box. See
Maintenance / Others
104 Troubleshooting