Avaya 5620SW + EU24 - Manual (Page 10)

Page 10 - Answer Incoming Calls Basic Call Handling Features
Page 10 - Basic Call Handling Features IP Office (R3.0) 5620SW + EU24 User’s Guide
Answer Incoming Calls 40DHB0002USEP – Issue 1 (13th January 2005)
Basic Call Handling Features
Answer Incoming Calls
When a call arrives at your 5620 telephone, you will hear a ringing tone and a blinking
bell icon ( ) icon appears against the associated call appearance key.
To answer an incoming call:
Do one of the following:
• If you are not active on another call, answer the call using your handset, headset, or
speakerphone (see Speakerphone on page11).
• If you are active on a call already, place the active call on hold (see Hold on page
12), and then answer the incoming call by selecting the call appearance key.
• If the call appearance for the ringing call is not displayed on the current screen
page, use Exit to return to the first page of the Home screen. When you
locate the call appearance for the ringing call, press the corresponding call
appearance button.
Make a Call
You can make calls from the 5620 telephone using a variety of methods as follows:
To manually make a call:
1. Dial the required number on the key pad (remember to include the required access
code (for example, 9) for an outside line) and listen to the progress of the call.
2. Adjust speakerphone volume as necessary.
• To change the volume use the and buttons. The display shows
the volume level. (There are eight volume levels.)
3. If the call is not answered, you can clear the call by pressing Speaker or
Drop
or
4. When the call is answered, either speak or pick up the handset and speak to the
called party.
To automatically make a call:
Do any of the following:
• Press
Redial. Select from up to the last three dialed numbers and press the
key next to next to your choice.
or
• Access the Call Log and initiate a call to a specific entry.
See To Access the Call Logs on page 19.
or
• Access the Speed Dial List in your personal directory and initiate a call to a specific
entry. See Using Speed Dials on page 15.
• When the call is answered, either speak or pick up the handset and speak to the
called party.
Clearing a Call
To clear an established call either:
1. Replace the handset
or
2. Press Drop. You will hear dial tone, unless you are in ‘call centre mode’ of
working when you will then hear silence.