Avaya 5620SW + EU24 - Manual (Page 62)

Page 62 - Overview Management and Troubleshooting
Page 62 - Management and Troubleshooting IP Office (R3.0) 5620SW + EU24 User’s Guide
Overview 40DHB0002USEP – Issue 1 (13th January 2005)
Management and Troubleshooting
Overview
The 5620 IP Telephones are relatively trouble-free. This chapter provides helpful
information for:
• Testing your telephone to be sure it is operating correctly.
• Basic Troubleshooting; this chart provides the most common problems an end user
might encounter and suggested resolutions.
• Application-specific troubleshooting; this chart describes problems and solutions
specific to a 5620 application (Phone, Speed Dial, Call Log, or Web Access).
• Resetting or power-cycling your phone, when Basic Troubleshooting does not
resolve a problem.
Testing your phone
This test function enables you to verify that your telephone’s lights and display are
operating properly.
Testing the Telephone's Lights and Display
1. With the telephone idle (on-hook), press and release the Mute button, then
press the following numbers on the dial pad: 8 3 7 8 # (which stands for TEST).
•
The display should indicate the self-test has started. If the test is successful,
the message “Self test Passed #=end” displays; if the test is not successful,
the message “Self test Failed #=end” displays instead.
2. Press # to return to the Phone screen.
• If nothing appears on the display and the phone is receiving power, your
phone may need to be replaced. Contact your System Administrator for
assistance or additional troubleshooting information.
Troubleshooting Chart
Problem/Symptom Suggested Solution
Phone does not activate when
connected for the first time. Unless your System Administrator has already initialized your
telephone, you may experience a delay of several minutes
before it becomes operational. Upon plug-in, your telephone
immediately begins downloading its operational software, its IP
address, and any special features programmed by your
System Administrator from the server to which it is connected.
Report any delay of more than 10 minutes to your System
Administrator.
Phone does not activate after a power
interruption. Allow a few minutes for re-initialization after unplugging,
powering down the phone, server problems, or other power
interruption causes.
Display shows an error/informational
message Most messages involve server/phone interaction. If you cannot
resolve the problem based on the message received, contact
your System Administrator for resolution.
Speakerphone does not operate. Ask your System Administrator if your
Speakerphone has been disabled.