HP Deskjet 9800 Printer series - Manual (Page 115)

Troubleshooting installation issues
This section provides solutions to common installation problems.
● Problems printing an alignment page
● Problems installing software
● Problems connecting to a network
Problems printing an alignment page
When print cartridges are installed or replaced, the printer automatically prints an alignment page to
align the cartridges. This process takes about seven minutes, and once complete, the alignment
page may be discarded after it is printed. If the printer does not print the page, see
Troubleshooting
tips and resources .
Problems installing software
Verify the computer requirements
Make sure the computer meets the system requirements. See Printer specifications and Declaration
of Conformity .
Verify installation preliminaries
■ Before installing software on a Windows computer, ensure all other programs are closed.
■ If the computer does not recognize the path to the CD drive that you type, ensure you are
specifying the correct drive letter.
■ If the computer cannot recognize the Starter CD in the CD drive, inspect the CD for damage. You
can download the printer driver from
http://www.hp.com/support/dj9800 .
Reinstall the printer software
If you are using Windows and the computer cannot detect the printer, run the Scrubber utility (located
in the Utils\Scrubber folder on the Starter CD) to perform a clean printer driver uninstallation. Restart
your computer, and re-install the printer driver. See
Uninstalling the printer software .
Problems connecting to a network
NOTE After correcting any of the following, run the setup program again.
General network troubleshooting
If you are unable to install the printer software, verify that:
■ All cable connections to the computer and the printer are secure.
■ The network is operational and the network hub is turned on.
■ All applications, including virus protection programs and personal firewalls, are closed or disabled.
Troubleshooting installation issues 105