HP Deskjet 9800 Printer series - Manual (Page 92)

Information tab
The Information tab lets you register the printer and display printer hardware information. It also
provides access to online troubleshooting through HP Instant Support, as well as information about
your printer usage, using the printer, troubleshooting, and contacting HP.
Click this button... To...
myPrintMileage Access the myPrintMileage website and your printer usage
information. You must have Internet access to perform this
operation.
Printer Hardware Display the printer model and firmware version number.
HP Instant Support Access the HP Instant Support website for support services
and troubleshooting tips. You must have Internet access to
perform this operation.
Register Your Printer Register your printer online. You must have Internet access
to perform this operation.
How Do I... Display help for performing common printer tasks.
Troubleshooting View help for solutions to common printer problems such as
paper jams or software installation issues, and printing
problems such as borderless or photo printing problems.
Contact HP Obtain information on how to contact HP.
HP Instant Support
HP Instant Support is a suite of Web-based troubleshooting tools. HP Instant Support helps you
quickly identify, diagnose, and resolve printing problems.
HP Instant Support provides the following information about your device:
■ Easy access to troubleshooting tips
Provides tips that are customized for your device.
■ Resolution of specific device errors
Provides immediate access to information that can help you resolve error messages specific to
your device.
To see a description of the problem, as well as recommendations for solving or preventing the
problem, click the link within the message. To see a list of past device errors, click Alerts on the
left side of the HP Instant Support page.
■ Notification of device driver and firmware updates
Alerts you when there is a firmware or driver update, a message appears on the HP Instant
Support homepage. Click the link within the message to go directly to the download section of
the HP website.
■ Obtaining support services
Provides a list of the support services that are available for your device.
82 5 Using the Toolbox