Resolving photo printing problems – HP Deskjet 9800 Printer series User Manual
Page 120
Resolving photo printing problems
Also see
Poor print quality and unexpected printouts
for additional troubleshooting information.
■
Make sure you are printing on the correct side of the media
■
Load media print-side down in the input tray and front manual feed slot.
■
Load media print-side up in the rear manual feed slot.
■
Check the print settings
1
Open the printer driver (see
2
From the Paper/Quality tab (Windows) or the Paper Type/Quality panel (Macintosh), check the
following settings:
■
Select the appropriate photo paper type.
■
Select the highest resolution option such as Best or Maximum dpi on the print quality drop-
down list.
■
Colors are tinted or incorrect
If colors in photographs appear tinted or incorrect, follow these steps:
1
Calibrate the color (see
). Photo print cartridges must be installed for color
calibration.
2
Reprint the photograph.
3
If colors are still tinted or incorrect, try the following steps:
●
Windows: Open the printer driver (see
) and click the Color tab, and
then click Advanced Color Settings.
●
Macintosh: Click File, and then click Print. Open the Paper Type/Quality panel and click the
Color Options tab.
4
Adjust the color tone sliders: If the colors are too yellow, move the color tone slider towards
Cooler. If the colors are too blue, move the color tone slider towards Warmer.
5
Reprint the photograph.
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6 Troubleshooting