HP Deskjet 9800 Printer series - Manual (Page 146)

HP Telephone Support
During the warranty period, you may obtain assistance from the HP Customer Care Center.
■ Before you call
■ Telephone support numbers
Before you call
To assist our Customer Care Center representatives to serve you better, prepare the following
information before calling.
1 Print the printer diagnostics page. See Printing a diagnostics page . If the printer does not print,
get the following information ready:
● model number and serial number (Check the back of the printer.)
● printer model
2 Check the operating system that you are using, such as Windows 98 Me.
3 If the printer is connected to the network, check the network operating system, such as
Windows NT Server 4.0.
4 Note how the printer is connected to your system, such as parallel, USB, or network.
5 Obtain the printer driver and version number of the printer software, such as HP Deskjet 9800
Version: 2.325.0.0.
To find the printer driver version number in the printer driver, right-click the printer icon. Select
Properties and click About. The version number displays in the Driver files list.
6 If you have a problem printing from a particular application, note the application and version
number.
Telephone support numbers
In many locations, HP provides toll free telephone support during the warranty period. However,
some of the support numbers listed below may not be toll free.
For the most current list of telephone support numbers, see http://www.hp.com/support .
Country/Region Telephone number
Albania *
Algeria 213 17 63 80
Anguila 1-800-8722881
Argentina 0-810-555-5520
Aruba 800-8000
Australia (03) 8877 8000
Austria 08 1000 1000
136 9 Customer support and warranty