HP Photosmart Premium TouchSmart Web C309 - Manual (Page 120)

sure the other end of the USB cable is plugged into a USB port on your computer.
After the cable is connected properly, turn off the product and then on again. If the
product is connected to the computer through a wired, wireless, or Bluetooth
connection, make sure that the respective connections are active and the product is
turned on.
For more information on setting up the product and connecting it to your computer,
see the Start Here guide that came with the product.
Cause: The product was not properly connected to the computer.
Photos in a connected digital camera with PictBridge do not print
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
• Solution 1: Set the camera to PictBridge mode
• Solution 2: Save the photos in a supported file format
• Solution 3: Select photos on the camera for printing
Solution 1: Set the camera to PictBridge mode
Solution: If the camera supports PictBridge, make sure the camera is set to
PictBridge mode. See the user guide that came with the camera for instructions on
how to do this.
Cause: The digital camera was not in PictBridge mode.
If this did not solve the issue, try the next solution.
Solution 2: Save the photos in a supported file format
Solution: Make sure the digital camera is saving photos in a file format that the
PictBridge transfer feature supports (Exif/JPEG, JPEG, and DPOF).
Cause: The images were not in a supported format.
Memory card troubleshooting 117
Solve a problem