HP Photosmart Premium TouchSmart Web C309 - Manual (Page 132)

• The print carriage is not stalled or blocked. Turn off the product, remove any
objects that are blocking the print cartridge carriage (including any packing
materials), and then turn on the product again.
• The print cartridge door is closed. If not, close the print cartridge door, as shown
below:
Resolve any problems found. The product automatically begins printing all the
unprinted faxes from memory. To clear the memory, you can also delete the faxes
stored in memory by turning off the product.
Cause: The memory of the product was full.
I hear static on my telephone line since connecting the product
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
• Solution 1: Try removing the splitter
• Solution 2: Try another power outlet
Solution 1: Try removing the splitter
Solution: A phone line splitter can cause faxing problems. (A splitter is a two-cord
connector that plugs into a telephone wall jack.) If you are using a splitter, remove it
and connect the product directly to the telephone wall jack.
Cause: You were using a phone line splitter.
If this did not solve the issue, try the next solution.
Solution 2: Try another power outlet
Solution: Try connecting to another power outlet.
Cause: You were not using a proper power outlet for the product.
Fax troubleshooting 129
Solve a problem