HP Photosmart Premium TouchSmart Web C309 - Manual (Page 173)

11. Close the ink cartridge door.
Cause: The printhead or ink cartridges were not installed correctly.
If this did not solve the issue, try the next solution.
Solution 2: Contact HP support
Solution: Contact HP support for service.
Go to:
www.hp.com/support .
If prompted, choose your country/region, and then click Contact HP for information
on calling for technical support.
Cause: There was a problem with the printhead or ink cartridges.
Printhead problem
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
• Solution 1: Reinstall the printhead
• Solution 2: Contact HP support
Solution 1: Reinstall the printhead
Solution: Check to make sure the printhead is installed and the ink cartridge access
door is closed.
Chapter 13
170 Solve a problem
Solve a problem