HP Photosmart Premium TouchSmart Web C309 - Manual (Page 163)

12. Close the ink cartridge access door, and check if the error message has gone
away.
13. If you still receive the error message, turn the product off, and then on again.
Cause: The ink cartridges were not installed properly.
If this did not solve the issue, try the next solution.
Solution 3: Contact HP support
Solution: Contact HP support for service.
Go to:
www.hp.com/support .
If prompted, choose your country/region, and then click Contact HP for information
on calling for technical support.
Cause: There was a problem with the ink cartridges.
Install printhead and then cartridges
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
• Solution 1: Install the printhead and then cartridges
• Solution 2: Contact HP support
Solution 1: Install the printhead and then cartridges
Solution: Check to make sure the printhead and the cartridges are installed.
To reinstall the printhead
1. Make sure that the product is turned on.
2. Open the ink cartridge door.
Chapter 13
160 Solve a problem
Solve a problem