7 troubleshooting – HP Integrated Lights-Out 3 User Manual

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Role address restrictions..........................................................................................193

User restrictions...........................................................................................................193

User address restrictions..........................................................................................193
User time restrictions...............................................................................................194

Creating multiple restrictions and roles...........................................................................195

Using bulk import tools.....................................................................................................196

HP Directories Support for ProLiant Management Processors utility...............................................196

Compatibility..................................................................................................................196
HP Directories Support for ProLiant Management Processors package.....................................197
Using HP Directories Support for ProLiant Management Processors.........................................197

Finding management processors...................................................................................197
Upgrading firmware on management processors.............................................................200
Selecting a directory access method..............................................................................201
Naming management processors..................................................................................202
Configuring directories when HP extended schema is selected...........................................202
Configuring directories when schema-free integration is selected........................................206
Setting up management processors for directories............................................................207

7 Troubleshooting......................................................................................209

iLO 3 POST LED indicators.....................................................................................................209
Kernel debugging.................................................................................................................209
Event log entries...................................................................................................................210
Hardware and software link-related issues................................................................................213
Login issues.........................................................................................................................213

Login name and password not accepted.............................................................................214
Directory user premature logout.........................................................................................214
iLO management port not accessible by name.....................................................................214
iLO RBSU unavailable after iLO and server reset...................................................................214
Unable to access the login page........................................................................................215
Secure Connection Failed error when using Firefox browser...................................................215
Unable to return to login page after an iLO flash or reset......................................................216
Unable to access Virtual Media or graphical Remote Console................................................216
Unable to connect to iLO after changing network settings......................................................216
Unable to connect to iLO processor through NIC..................................................................216
Unable to log in to iLO after installing iLO certificate............................................................216
Unable to connect to iLO IP address...................................................................................216
Blocked iLO ports.............................................................................................................217

Troubleshooting alert and trap issues.......................................................................................217

Unable to receive HP SIM alarms (SNMP traps) from iLO.......................................................217

Incorrect authentication code..................................................................................................217
Using the iLO Security Override Switch for emergency access.....................................................218
Troubleshooting license installation..........................................................................................218
Troubleshooting directory issues .............................................................................................218

User contexts do not appear to work..................................................................................218
Directory user does not log out after directory timeout has expired.........................................218
Problems generating keytab by using ktpass.exe..................................................................218

Directory login fails...............................................................................................................219
Troubleshooting Remote Console issues...................................................................................219

Java IRC applet displays red X when Firefox is used to run Java IRC on Linux client ..................219
Unable to navigate single cursor of Remote Console to corners of Remote Console window.......219
Remote Console text window not updated correctly..............................................................219
Mouse or keyboard not working in .NET IRC or Java IRC......................................................219
.NET IRC sends characters continuously after switching windows ...........................................220
Java IRC does not display correct floppy and USB-key device.................................................220
Caps Lock out of sync between iLO and Java IRC.................................................................221

Contents

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