HP Deskjet 832c Printer - Manual (Page 75)

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Getting Help When Things Go Wrong 5
HP Customer Care
HP DeskJet printers set the standard for
quality and reliability, so you’ve made an
excellent choice. Should you need help,
however, HP Customer Care’s award-
winning service and support is nearby to
provide expert advice on using your
HP printer or to answer specific questions
about a problem you are having. Whether
online, by fax, or by phone, you’ll find the
support you need—and you’ll find it fast.
Electronic Support Information
If you have a modem connected to your
computer and subscribe to an online
service or have direct access to the Internet,
you can obtain a wide variety of
information about your printer.
HP Customer Care Online
Click your way to a quick solution! A great
place to go for answers to questions about
HP products is HP Customer Care online at
http://www.hp.com/support/
home_products. You’ll get instant access
to everything from helpful printing tips to
the latest product and software updates—
24 hours a day, seven days a week.
HP Customer Care User Forums
They’re friendly. They’re informative. Check
out our online user forums. Simply review
existing messages left by other HP users to
find the answers you’re looking for. You can
also post your questions, then check back
later for ideas and suggestions from
knowledgeable users and system
operators. You can access the user forums
directly from the http://www.hp.com/
support/home_products.
HP Customer Care by Fax
When you want the facts—and you want
them fast—call HP FIRST, our automated
faxback service. Dial (800) 333-1917 (U.S.
only) from any touch-tone phone, listen to
your choices, then select the support
document that matches your specific need.
You may request up to three documents per
call, and we’ll fax them to you right away.
HP FIRST is a free service, so call anytime—
24 hours a day, seven days a week.
Printer Software
Printer software (also referred to as a printer
driver) allows your printer to talk with your
computer. You have several options for
getting printer software:
• Download the printer software by
accessing HP’s Web site
(http://www.hp.com/support/
home_products).
• If you are in the U. S. and need a
software upgrade, you can order by
calling the following number:
(661) 257-5565
Software upgrades are available for
the cost of the disks plus shipping.
• If you are outside the U.S. and cannot
download the driver from HP’s Web site,
call the HP Customer Care number
nearest you. Go to page 69.
HP Customer Care Repair
If your HP printer is ever in need of repair,
simply call the HP Customer Care Center. A
trained service technician will diagnose the
problem and coordinate the repair process
for you. This service is free during your
printer’s standard warranty. Beyond the
warranty period, repairs are charged on a
time and materials basis.
C6411-90053_VeniceFixed.book Page 68 Monday, June 28, 1999 11:50 AM