Vaisala WS425 - Manual (Page 76)

USER'S GUIDE____________________________________________________________________
76 __________________________________________________________________ M210361EN-E
Technical Support
For technical questions, contact the Vaisala technical support:
E-mail [email protected]
Phone (int.)
+358 9 8949 2789
Fax +358 9 8949 2790
Return Instructions
If the product needs repair, please follow the instructions below to speed
up the process and avoid extra costs.
1. Read the warranty information.
2. Write a Problem Report with the name and contact information of a
technically competent person who can provide further information
on the problem.
3. On the Problem Report, please explain:
- What failed (what worked / did not work)?
- Where did it fail (location and environment)?
- When did it fail (date, immediately / after a while /
periodically / randomly)?
- How many failed (only one defect / other same or similar
defects / several failures in one unit)?
- What was connected to the product and to which connectors?
- Input power source type, voltage and list of other items
(lighting, heaters, motors etc.) that were connected to the
same power output.
- What was done when the failure was noticed?
4. Include a detailed return address with your preferred shipping
method on the Problem Report.
5. Pack the sensor into the original shipping container. The sensor
warranty will be void if another packing method is used.
6. Send the box to the nearest Vaisala Service depot, see Vaisala
Service Centers on page 77.