Chatsworth Products KVM Over IP - Manual (Page 63)

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Troubleshooting guide
1. The remote mouse doesn’t work or is not synchronous.
• Make sure the mouse settings in IP console match the mouse model.
• There are some circumstances where the mouse synchronization process could behave
incorrectly, refer to section 3.5.2 Keyboard/Mouse under KVM Settings and section 2.4.1
Remote Console Control Bar under Usage for further explanation.
2. The video quality is bad or the picture is grainy.
• Try to correct the brightness and contrast settings until they are out of a range where the
picture looks grainy. See section 3.5.3 Video under KVM Settings and section 2.4.1
Remote Console Control Bar under Usage for further explanation.
• Use the auto adjustment feature to correct a flickering video.
3. Login on IP console fails.
• Was the correct combination of user and password given?
• On delivery, the user ”super” has the password ”pass.”
• Your browser must be configured to accept cookies.
4. The Remote Console window can’t connect to IP console.
• Possibly a firewall prevents access to the Remote Console. Make sure the TCP port
numbers 443 or 80 are open for incoming TCP connection establishments.
5. No connection can be established to IP console.
• Check whether the network connection is working in general (ping the IP address of IP
console).
• If not, check network hardware. Is IP console powered on? Check whether the IP
address of IP console and all other IP related settings are correct.
• Also verify that all the IP infrastructure of your LAN, like routers etc., is correctly
configured. Without a ping functioning, IP console can’t work either.
6. Special key combinations, e.g. ALT+F2, ALT+F3 are intercepted by the console system and
not transmitted to the host.
• You have to define a so-called “Button Key.” Refer to Remote Console Button Keys
under Section 3.5.1 User Console in KVM Settings.