Axis Communications 2460 User Manual
Page 57
AXIS 2460 User’s Manual
Troubleshooting
57
Note:
If you still have a problem after reading this information, please contact your reseller or visit the
Axis Support Web at www.axis.com/techsup/
Cannot access the connected
modem.
Faulty configuration.
Check that the COM-port is set to use a modem and that the
modem is correctly configured.
Faulty cabling.
Check the power supply and the serial connection.
Poor quality images.
The Display Properties are
incorrectly configured for
your desktop.
Open the Display Properties in your desktop and configure your
display to show at least 65000 colors, i.e. at least 16-bit.
Note: Using only 16 or 256 colors on your computer will produce
dithering artifacts in the image.
The camera is not focused
correctly.
Refocus the camera(s).
The Video Player does not
function / no live images.
ActiveX disabled.
Make sure that ActiveX is enabled in Microsoft Internet Explorer.
Wrong browser
Microsoft Internet Explorer must be used to view live images and
recordings.
Symptoms
Possible causes
Remedial actions