Avaya Aura NN44400-710 - Manual (Page 127)

NN44400-710 Contact Center Performance Management 12 November 2010 127
Report Creation Wizard
If you choose to create a simplified report, you can choose from a list of standard report
definitions in the Data Source window. The Data Source window lists the available
report definitions based on the server type selected. If the contact center is multimedia
enabled, the multimedia report definitions are also available.
Prerequisites
• Start Report Creation Wizard. See Starting Report Creation Wizard (page 126) .
Procedure steps
Step Action
1 In the Report Type window, select the Create Simplified Report (via Report
Definitions) option.
2 In the Data Source window, click the Report Definitions folder.
3 Navigate to the folder that contains the report definition to open.
4 Click Next.
5 In the Field Selection window, In the Fields list, double-click a field or formula to add
to the report.
The selected field or formula is moved from the Fields list to the Fields Selected list.
By default the table name is appended to the field name after you add the field to the
Fields Selected list. To remove the table name, click the Toggle Table Name icon.
Attention: If you remove a field from the Field Selection page, the field is removed only from
the Details section, not from any other section.
6 To change the order of the selected fields, use the up and down arrows.
7 To modify the properties of a selected field, in the Selected Fields list, click a field, and
then in the Width box, type a new width.
A default width of 50 pixels applies to all selected fields. The Title box is a read-only
field.
8 Click Next.
9 To select a field to group by, in the Grouping window, from the Fields list, double-click
a field or formula.
The selected field or formula moves to the Group by list.
10 To accept the default properties of the selected fields and formulas, proceed to step 23 .
11 To modify the properties of a group field, from the Group by list, select a field.
12 From the Sort Order list, select a sort order.
13 From the The section will be printed list, select a length of time that defines when the
group changes.
Attention: This option is available only for Date, Time, and DateTime fields. It determines
when the group prints. For example, selecting for each hour groups records together for each
hour, and calculates group summaries for each hour.