Avaya Aura NN44400-710 - Manual (Page 128)

Report Creation Wizard
128 NN44400-710 Contact Center Performance Management 12 November 2010
14 Click Next.
15 In the Summaries window, from the Fields list, select a field.
16 From the Summation Type list, select a summation type.
As you select the fields in the Fields list, the Summation Type list dynamically updates
to show the types available for the selected field.
17 From the Groups list, select the check box for each report section in which the
summary appears on the report.
18 Click Add.
The summary appears in the Summary Data list.
19 Click Next.
20 In the Report Layout window, view or modify the report.
21 On the toolbar, click the Save Report icon.
22 In the Save RCW Report dialog box, choose a folder in which to save the report.
23 In the Report Name box, enter a name for the report.
24 Click Save. You can save the report after you select at least one field.
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Example of creating a sample simplified Agent by Skillset Performance report
You can create various report types, such as an Agent by Skillset Performance report.
Creating a sample Agent by Skillset Performance report
Step Action
1 In the Report Type window, select the Create Simplified Report (via Report
Definitions) option.
2 Click Next.
3 In the Data Source window, under the Report Definitions folder, expand the CS1000
folder, and then expand the Agent Performance folder.
4 In the Agent Performance folder, select the Agent By Skillset Performance Stats
report definition.
5 Click Next.
6 In the Field Selection window, from the Fields list, expand the iAgentBySkillsetStat
heading.
7 From the iAgentBySkilsetStat list, double-click the following fields in the order listed:
• Skillset
• Timestamp
• Time
• AgentLogin
8 From the Fields list, expand the iAgentBySkillsetStat Formulas heading.