Avaya Aura NN44400-710 - Manual (Page 89)

NN44400-710 Contact Center Performance Management 12 November 2010 89
Historical Reporting
If you choose to send the report to a file, you must specify a shared folder where the
Contact Center Manager Administration server sends the file. This folder can be on your
computer, on another computer in the network, or on the application server. To send the
file to a folder on a computer on the network, the network computer must be accessible
from the Contact Center Manager Administration server. For more information, see the
Avaya Aura™ Contact Center Commissioning (NN44400-312).
The report schedule that you define cannot start in the p.m. range and end in the a.m.
range. After the system converts your selected time to Contact Center Manager
Administration server time, if the converted start time is in the p.m. range and the
converted end time is in the a.m. range, an error message appears. In this case, you
must re-enter the schedule start and end times, taking into account the time difference
with the application server.
Prerequisites
• Log on to Historical Reporting. See Logging on to Historical Reporting (page 74) .
• Ensure that you are familiar with defining selection criteria. See Defining the
selection criteria (page 75) .
Procedure steps
Step Action
1 In the left pane, click the server containing the report to schedule.
2 Expand the folder containing the report template to use.
3 Click the folder containing the report type to schedule.
4 In the expanded folder, select the report to schedule.
5 In the right pane, click the Report Details heading.
6 In the Report Title box, type the name to appear at the top of the generated report.
Attention: If you type no new report title, the default title in this box appears at the top of the
generated report. Do not include apostrophes (’) in the report title.
7 If you save multiple copies of the same public report in your Group or Private report
templates folders, change the report title to distinguish between reports.
Attention: If you do not change the report title, all copies of the same public report have the
same standard title when you generate the reports.
8 In the Save As box, type the new report name.
The name appears in the system tree. This name cannot contain an apostrophe (‘) and
must be unique if you save the report in the same folder.
9 From the Location list, select the folder in which to save the report.
You can choose either Private or Group (if you have access to a group folder).