Avaya Aura NN44400-710 User Manual
Page 142
Report Creation Wizard
142
NN44400-710 Contact Center Performance Management
12 November 2010
18
Click Import.
--End--
Example of importing the simplified Agent By Skillset Performance report to
Historical Reporting
Step
Action
1
On the toolbar, click the Import to Historical Reporting icon.
2
In the Import window, click Browse.
3
In the Open RCW Report window, click Agent By Skillset Performance.
4
Click Open.
The Open RCW Report window closes. The information in the Location box appears.
5
In the Report Title box, type Agent By Skillset.
6
From the Time zone list, select the time zone of the server to which to import the report.
Attention: Avaya recommends that you use the Server Timezone default setting. This setting
automatically adjusts the report interval based on the server time zone.
7
In the Comment box, type additional information about the report.
8
Click the Report Options header.
9
For the Report Mode, select Private.
The Private Report Templates folder is automatically selected as the Report Group.
10
In the Select Server list, select the servers to which to import the report.
The Report Type is automatically selected based on the report definition. This field is
read-only.
11
Click the Data Range header.
12
In the Data Range section, select all Interval Mode check boxes to run the report for
all time frames.
The Table and Timestamp boxes auto-populate based on the report definition and are
read-only.
13
Click Import.
A message appears at the bottom of the import window stating “Report: Agent By
Skillset imported successfully.”
--End--
Example of importing the advanced Skillset Threshold report to Historical
Reporting