Avaya Aura NN44400-710 User Manual
Page 135
NN44400-710 Contact Center Performance Management
12 November 2010
135
Report Creation Wizard
As you select the fields in the Fields list, the Summation Type list dynamically updates
to show the types available for the selected field.
26
From the Groups list, select the check box for each report section in which the
summary appears on the report.
27
Click Add.
The summary appears in the Summary Data list.
28
Click Next.
29
In the Report Layout window, view or modify the report.
30
On the toolbar, click the Save Report icon.
31
In the Save RCW Report dialog box, choose a folder in which to save the report.
32
In the Report Name box, enter a name for the report.
33
Click Save. You can save the report after you select at least one field.
--End--
Example of creating an advanced Skillset Threshold report
An example of creating an advanced Skillset Threshold report.
Step
Action
1
In the Report Type window, select the Create Advanced Report (via ODBC) option.
2
Click Next.
3
In the Data Source window, from the DSNs Available list, double-click a CCMS DSN.
The selected DSN is added to the DSNs Selected list.
4
In the Selected DSN Properties area, type the user ID and password to access the
data source.
For configured servers on the Contact Center Manager Administration server, the user
ID and password automatically appear.
5
Click Next.
6
In the Table Selection window, from the DSNs list, select the CCMS DSN.
Tables and views for the selected DSN appear in the Tables Available list.
7
From the Tables Available list, double-click dSkillsetStat and Skillset.
The selected tables move to the Tables Selected list.
8
Click Next.
9
In the Table Linking window, from the left Tables list, select iSkillsetStat.
10
From the left Fields list, select SkillsetID.
11
From the right Tables list, select Skillset.
12
From the right Fields list, select SkillsetID.
13
From the Join list, select Left Outer Join.