Avaya Aura NN44400-710 User Manual
Page 137
NN44400-710 Contact Center Performance Management
12 November 2010
137
Report Creation Wizard
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Report Footer
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Group Footer #1
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Group Footer #2
•
Group Footer #3
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Click Add.
The CallsAnsweredAfterThreshold field, Sum summation type, and the selected report
sections appear in the Summary Data list.
31
From the Fields list, under the iSkillsetStat Formulas heading, select
@RCW_CallsAnsweredBeforeThreshold.
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From the Summation Type list, select Sum.
This summation type totals all calls answered before the threshold is reached.
33
From the Groups list, select the following check boxes:
•
Report Footer
•
Group Footer #1
•
Group Footer #2
•
Group Footer #3
34
Click Add.
The @RCW_CallsAnsweredBeforeThreshold formula, Sum summation type, and the
selected report sections appear in the Summary Data list.
35
Click Next.
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In the Report Layout window, double-click the Page Header section.
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In the Page Header section, click Time.
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On the Object Properties page, in the Height box, type 80.
With a height of 80 pixels, the full text can print.
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Select the Bold and Underline check boxes.
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In the Page Header section, click the next field.
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On the Object Properties page, in the Title box, change the title. For example, change
CallsAnswered to Calls Answered, and change
@RCW_CallsAnsweredBeforeThreshold to Calls Answered Before Threshold.
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In the Height box, type 80.
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Select the Bold and Underline check boxes.
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Repeat
for the remaining Page Header fields.
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Double-click the Group Header #1 section.
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In the Group Header #1 section, click @RCW_SkillsetNameID.
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On the Object Properties page, in the Width box, type 300.