Avaya Aura NN44400-710 User Manual
Page 132
Report Creation Wizard
132
NN44400-710 Contact Center Performance Management
12 November 2010
•
Select the Bold check box.
46
Double-click the Page Header section.
47
In the Page Header section, click Time.
48
On the Object Properties page, modify the following properties:
•
From the Font Color list, select Purple.
•
Select the Underline and Bold check boxes.
49
In the Page Header section, modify the following Object Properties.
50
Double-click the Group Header #1 section.
51
In the Group Header #1 section, click Skillset.
52
On the Object Properties page, modify the following properties:
•
From the Font Color list, select Blue.
•
Select the Bold check box.
53
Double-click the Group Header #2 section.
54
In the Group Header #2 section, click Timestamp.
55
On the Object Properties page, modify the following properties:
•
From the Font Color list, select Blue.
•
Select the Bold check box.
56
On the toolbar, click Save.
57
In the Save RCW Report window, select a folder in which to save the report.
58
In the Report Name box, type Agent By Skillset Performance.rpt.
Page Header field
Title
Width
Font Color check
boxes
AgentLogin
Agent Login
80
Purple
Bold
Underline
@RCW_AgentName Agent Name
120
Purple
Bold
Underline
CallsAnswered
Calls
Answered
80
Purple
Bold
Underline
@RCW_TalkTime
Talk Time
80
Purple
Bold
Underline