Eppendorf BioPhotometer Data Transfer - Manual (Page 32)

8 Troubleshooting
BioPhotometer Data Transfer Software — Operating Manual
32
8 Troubleshooting
8.1 General errors
Symptom / message Cause Remedy
Measurement data is not transmitted. No connection between
BioPhotometer plus and PC via the
null modem cable.  Check the connection between
BioPhotometer plus and PC.
 When using a USB adapter check
the safe connection between USB
adapter and null modem cable.
Measurement data is not transmitted. BioPhotometer plus with manual COM
Port setting connected to wrong COM
Port.  Check the manually set COM Port
with Scan.
Measurement data is transmitted
without date specification. The transmission of the measurement
data was not correct. The
transmission was from an already
opened and measured method with
BioPhotometer plus.  You can transfer the measurement
from the results memory of
BioPhotometer plus. The
measurement results are then
assigned to a date.
• Measurement data from the results
memory of the BioPhotometer plus
is not transferred.
• Measurement data is correctly
displayed in the Data Output but not
completely transferred into table
formats Samples or Calibrations.
• Measurement data from
BioPhotometer plus results memory
is not completely displayed in the
table formats Samples or
Calibrations.
Wrong language setting for
BioPhotometer plus. 1. Set the menu language English or
US-English for BioPhotometer
plus.
2. Retransfer the measurement data
again from BioPhotometer plus
results memory.
Export of data via the function Excel
Export not correct. Data is e. g.
displayed in one column in Excel. Wrong setting of the list and/or
decimal separator in Excel.  Set the list and decimal separator
in Excel so that both are
automatically adopted from the
country setting of the Windows
operating system.
Software slows down. For example,
calling the archive file takes long. • There is a lot of measurement data
in the archive file.
• The memory is busy.
 Create a new archive file.
 Check the available free memory.
If necessary, specify a new
memory location.
Software cannot be installed. PC requirements are not met.  Check the operating system of
your PC.
You need Windows XP SP 2 or
Windows Vista.
 Check the existing .NET
Framework of your PC. Minimum
requirement is .NET Framework
2.0.
Software cannot be installed. Other programs disrupt the
installation.  Restart the installation by starting
Setup.exe of the CD.
Software cannot be installed. Installation CD is damaged.  Contact our Application Support
(contact address: see back of this
manual).
8
Tr
ou
ble
shooti
ng